It’s Tough to be a Regulator Today

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Things are getting more and more complex to regulate — and as I explained last week, this trend is not about to stop. In response to that article I had some feedback pointing out some ongoing conversations regarding how best to regulate these difficult areas –my thanks to Owen. One of the areas I raised was that of driverless cars and the perennial disruption that is Uber. I’d like to explore this example a little more in-depth and look at the conversation that was undertaken recently regarding Uber in Queensland.

The Opportunities for Personalised Transport (OPT) Review was a 10-month independent review of personalised transport services in Queensland. It was aimed at ensuring “Queenslanders are provided with safe and efficient personalised transport services and with a sustainable industry to deliver these services.” The review was headed by an independent taskforce comprised of the Chair, Mr Jim Varghese AM; Deputy Chair, Julie-Anne Schafer; and, Professor Marek Kowalkiewicz. The review involved 140 partners, including RACQ, Taxi Council Queensland, Uber and the University of Queensland Business School.

The review followed a classic Green to White Paper methodology but also incorporated a few more disruptive forms of consultation. In the first phase of the project, they usedMindHive to engage with the expertise available, who they believed could assist in providing feedback to the questions they posed. They invited operators, consumers and observers from other jurisdictions into the Hive to engage in this open and transparent process — to ensure a workable solution was presented to government.

In the second phase of the review they again used MindHive. This time to share the economic and impact analysis prepared by KPMG. KPMG, in consultation with Professor John Mangan, provided analysis of the economic impact of four proposed scenarios. The proposed scenarios ranged from maintaining the status quo, implementing limited reform in South-East Queensland, limited reform across Queensland and finally industry-wide reform across Queensland.

Ultimately the Queensland Government adopted recommendations in the White Paper that will see the legalisation of Uber state-wide and $100m compensation package for taxi-drivers.

Regardless of where you come down on the decision’s merits, the process represents a positive trend. One that has seen regulators and policy-makers demonstrate a willingness to embrace disruptive processes in the pursuit of better solutions to regulate disruptive technologies. This broad dialogue, and the emphasis placed on a multiplicity of access points for feedback and contribution, bodes well for practices moving forward regarding contentious and difficult regulation.

Hopefully we continue to see a liberal and open approach to regulating the disruptive and avoid a mass outbreak of costly and duplicitous trial and error across various jurisdictions.

For more on this and other regulatory examples benefiting from crowdsourcing expertise — you can read MindHive Case Studies here.

More Blogs here:

CEO and Founder @MindhiveOrg Join us! | @EidosInstitute| | Writing book on#crowdsourcing #sharedintelligence

Bruce Muirhead is the CEO of Eidos Institute and the Founder of — Invite him to speak at your next event or meeting.

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